Our Customers Say

FAQs

Q: What is VoIP?

A: VoIP (or Voice over Internet Protocol) is a great new way to make and receive phone calls using your broadband Internet connection instead of your standard phone line. Jingler Networks converts your phone calls into data that zips through your high-speed Internet.

Q: What are the bandwidth requirements for Jingler Networks ?

A: 80-100KBPs connection inbound and outbound have shown to be the minimum connection needed in order to have a quality call. To check your connection speed please visit the following website: jinglernetworks.com.

Q: Can Jingler Networks be used with a Dial-up Modem?

A: No. In order to take advantage of Jingler Networks 's service you need a high speed internet connection such as DSL or Cable.

Q: Can I pick my own phone number?

A: Yes, during the sign up process for Jingler Networks service we give you an option to select your telephone number. Just remember in some cases depending on the circumstances there might be limited availability on the telephone numbers to select.

Q: What is E-911

A: E-911 is a enhanced 911 service provided by Jingler Networks to our customers. When you call 911 all of your information is given to the nearest Public Safety Answering Point (PSAP). Enhanced-911 is ideal because all of your information including your location is sent.

Q: Can I use my existing phone numbers with Jingler Networks ?

A: In most cases yes. Please ask an Account Executive to be sure.

Q: Do I need special equipment to use the Jingler Networks VoIP phone service?

A: As with any VoIP service, you do need IP phones or an adapter.

Q: Are there any setup fees?

A: Yes. Please visit Jinglernetworks.com or call (818) 688-4400 for current pricing. The installation includes things like hardware setup, Auto-attendant configuration call routing preferences, hunt group setup, IP phone setup, etc.

Q: How long is the contract for service with Jingler Networks ?

A: Jingler Networks does not lock you into a contract you are month to month.

Q: Can I create my own personal greetings and hold music?

A: Yes you can record your own personal greeting, special marketing or holiday message and we will help you do it!

Q: May I order just the Internet Phone Service now, and add additional features later?

A: Absolutely! You may add any of our convenient feature options at any time. These include:

• Remote Market Numbers
• Directory Listing
• Vanity Number (Toll Free Only)
• Additional Block of minutes
• Additional extensions over 10
• Additional Trunk Lines
• And many more

Q: May I order an additional phone Number if I want one?

A: Yes, Jingler Networks has to ability for you to have as many as 50 or more additional Number easily and with very little cost. Each additional trunk line cost $5.00 per month and $15.00 to install. Lines can be provisioned very quickly, many times the same day you place your order.

Q: When will the phone equipment get here?

A: You will receive your Phone System and whatever phones/adapters you have ordered within approximately 2-7 business days from the acceptance of the Term & Conditions.

Q: Can I use a fax machine with your phone system and service?

A: No, If you intend on sending faxes out with your old fax machine you must continue to have a POTS ( Plain Old Telephone line). You may receive faxes by using the V-Fax option which will send you faxes in a PDF format to your e-mail. You may send faxes with the V-Fax option if you convert it to a PDF file and then send it thru the internet V-Fax portal to any fax number. .

Q: Can I continue to use my current Toll Free number?

A: Yes, we can contact your current carrier and instruct them to allow us to take over the number for you. Call your sales representative or our customer service department. It will take a few weeks due to the paperwork process other carriers require.

Q: Can I continue to use my current phone number? (Local Number Portability)

A: Yes, we can contact your current carrier and instruct them to allow us to take over the number for you. Call your sales representative or our customer service department at 818 688-4400. It will take a few weeks due to the paperwork process other carriers require; in the meantime, we will be providing you numbers that will work with your Jingler Networks service.

Q: I already have a VOIP service. Can I continue to use this number with Jingler Networks ?

A: Yes, we will transfer this number over for you.

Q: Can I change the outbound identifying number (CLI) associated with my service?

A: Yes, you can ask us to change your CLI number, and it can work for both your IP lines and any CO lines you may have.

Q: May I add/cancel Toll Free numbers?

A: You may order as many Toll Free numbers as you wish. You may also cancel them as you wish. (If you'd prefer, you can transfer your current Toll Free numbers to your Jingler Networks Phone Service; see "Porting Toll Free Numbers"

Q: May I add/cancel Local or Remote market numbers?

A: You may order as many additional Local or Remote market numbers as you like, for a modest monthly price (check the price sheet for details). You may also cancel them as you wish.

Q: How long is my warranty?

A: Jingler Networks warranties the equipment we have provided to you while you have service with us. We do not, however, warranty equipment we do not own, such as customer purchased IP phones. If any of the Jingler Networks equipment should fail, simply call (818) 688-4400 and let us know what is not working, and we will immediately start the process to fix or replace what is not working, This warranty covers equipment failure not caused by customer misuse or damage (e.g., coffee spills, dropping and shattering the phone, etc.)

Q: This service does not work for me. Can I return the hardware and get my money back?

A: Yes, we offer a money back guarantee on Service within 14 days of your installation. If you are dissatisfied with the Service for whatever reason, you may discontinue Service and return all equipment for a full refund of all Service and Equipment charges. You will still be charged an installation fee. After the 14 days, you may cancel service without any cancellation fee, but you will be charged for the balance of the equipment and service fees.

Q: How do I set up my Automated Attendant?

A: Your Jingler Networks Sales Representative and Technical Team will assist you in setting up your Automated Attendant at the time you order it.

Q: What are my phone numbers?

A: You initially receive a complimentary (free!) Local phone number. We will provide you with a list of local numbers that you can choose from.

Q: I don't have a free port on my router what should I do?

A: You will need to buy a larger router, which will give you the free port you need.

Q: What do I plug the phone system base unit into?

A: The base unit plugs into a free port on your existing router. If you do not have a free port, you will need to buy or rent a larger router.

Q: How do I set the system up?

A: .You don?t, we do! It is part of your installation service.

Q: How do I place a call?

A: Pretty much the same way you place a call now. You may dial 1 and then the number or not use the ?1?? You do not have to dial a number to get out (like 9), just dial..

Q: How do I use a feature of the IP Phone?

A: For a quick but complete overview of how to use all the features of the IP Phone, go to the appropriate IP phone tab on this web site and open the IP Phone Quick Reference?. This handy guide will tell you everything you need to know.

Q: How do my numbers route?

A: We set that up during your initial installation. With your input, we customize the routing and ring groups that works best for you. With the Jingler Networks phone system you will receive a new local number with each line of your Jingler Networks service. This system comes with Direct Inward Dial (DID), which allows a caller to ring a specific phone associated with that number.

Q: What is Local Number Portability?

A: Local number portability, (LNP), refers to the ability to transfer an existing fixed-line assigned by a local exchange carrier (LEC) and reassign it to another carrier. In some cases, there are limitations to transferability with regards to geography, service area coverage and technology.

Q: Can I use an alarm system with your phone system and service?

A: No, Jingler Networks does not support connection to alarm systems. You will need to obtain a phone line from your local telephone company for purposes of connection to your alarm system.

Q: How do I transfer/port my local number?

A: The telecommunications regulatory authorities require certain paperwork that authorizes Jingler Networks to transfer your number(s). Your sales representative will work with you to fill out with the appropriate paperwork. We will fill out the paperwork, with your help, then you will sign it and fax it back to your sales representative. You must also include a copy of your most recent phone bill showing the number(s) you want to transfer (port) with your fax.

Q: How do I transfer/ port my toll free number?

A: .The telecommunications regulatory authorities require certain paperwork that authorizes Jingler Networks to transfer your number(s). Your sales representative will work with you to fill out with the appropriate paperwork. We will fill out the paperwork, with your help, then you will sign it and fax it back to your sales representative. You must also include a copy of your most recent phone bill showing the number(s) you want to transfer (port) with your fax.

Q: How long will it take to transfer my number?

A: Once Jingler Networks has received your completed paperwork authorizing your number transfer, it typically takes between 4 and 6 weeks to transfer local numbers. This depends on how quickly your existing phone company releases each phone number. For Toll Free numbers, this typically takes between 2 and 4 weeks. The process cannot start until you have sent in all required paperwork.

Q: Can I transfer my landlines / front phone number to Jingler Networks ?

A: Usually the answer is yes. A Jingler Networks representative may be able to show you other options, as well.

Q: I have a toll free number. Is that transferable too?

A: Yes, you may transfer your toll free number to Jingler Networks .

Q: What if I have a contract for my current phone lines/numbers?

A: Most likely you can still transfer your number(s). You may want to check to see if your existing carrier has early termination fees. Also, you will have to pay your balance.

Q: Can I transfer my number AND buy new phone numbers?

A: Yes. Jingler Networks will always provide new local numbers for your phone service equipment, regardless of whether you are transferring your existing number(s). You may also order additional local phone numbers for any enhanced features you may want.. Jingler Networks offers local numbers in markets across the country. Make sure to talk with your sales rep about your needs.

Q: How do I know if my phone number can be transferred to Jingler Networks

A: Simply give your existing phone number to your sales rep and he or she will be able to tell you if it is transferable.

Q: Why should I transfer my number?

A: Transferring your number means that you can take advantage of a new phone system and lower phone line costs WITHOUT having to tell your customers to call a new phone number.

Q: Can I use a credit card Point of Sale (POS) machine with your phone system and service?

A: No, Jingler Networks does not support credit card POS machines. You will need to obtain a phone line from your local telephone company for purposes of connection to your credit card POS machine.

Q: What if my number fails to transfer?

A: If the transfer is delayed or denied by your current service provider, your salesperson or a Jingler Networks customer care representative will contact you to advise you regarding the issue or delay, and any actions you need to take with your current service provider.

Q: I only want to transfer my main number. What if I have other numbers on my current account that I don?t plan on porting?

A: Each provider will treat numbers that are not requested to port differently. Please contact your current provider to find out their policy for porting only one of a group of numbers.

Q: I disconnected my number more than 30 days ago. Can I still transfer it?

A: No, you will need to contact your carrier and re-purchase that phone number. We cannot port a number for which you are not currently billed.

Q: If I want to go to another provider FROM Jingler Networks , can I transfer my number away?

A: Yes, you can transfer any local or toll free number away from Jingler Networks . You would coordinate this through your NEW provider.

Q: Will my phone number(s) be down for a period of time?

A: When your phone number is ported to Jingler Networks , it will immediately start ringing on your Jingler Networks -provided phone system and your Auto Attendant or V-Fax service, if this is what you specified.

Q: How much does it cost to port my number(s)?

A: There is a one-time fee of $35.00 to transfer a local phone number and $35.00 to transfer a toll free number.

Q: Can I cancel a transfer that is in progress?

A: Yes, if your number port has not yet been scheduled or is more than 2 business days away. Please contact Jingler Networks . You also need to make sure your current service provider does not complete the cancellation of your number/services in their systems.

Q: I don?t want to pay for my existing service once I sign up with Jingler Networks , can I cancel it?

A: No. If you do cancel, we will not be able to transfer your phone number(s). You will have a short service overlap until the number(s) have been transferred.

Q: What if my phone number is on a DSL line?

A: If your phone number is connected to your DSL connection, you need to take additional steps to transfer your number to us. If you want to keep your DSL connection, check with your current phone service provider to see if they offer "naked DSL". If so, they can unbundle your phone number from your DSL service allowing you to transfer the number without problem.

Q: Will Jingler Networks cancel my old service after my number(s) have transferred?

A: No, it is your responsibility to cancel your previous service after your phone numbers have ported.

Q: Why might your number not be able to be transferred? What will slow the transfer process?

A:

• DSL on line
• Telephone number is disconnected
• Phone bill from your current carrier within the last 60 days was not submitted to Jingler
• The account has been frozen and does not allow the account to be ported
• Distinctive ring on the line
• An existing transfer request is already in place
• Name and address are different on your account than that submitted on your Letter of Authorization (LOA)
• The service address is different from the address on the LOA Request
• Telephone number is wireless and cannot be ported

Q: Do I need to alert my existing carrier that I intend to transfer my phone number(s)?

A: No, Jingler Networks will do that for you.

Q: What do I do after my number has been transferred?

A: After your number has been transferred, it is you responsibility to contact your provider and request that they disconnect your service.

Q: Who do I contact if I have questions?

A: If you have already submitted your number transfer paperwork, please contact Jingler Networks at: 1-818-688-4400 . If you have NOT submitted number transfer paperwork please contact your Sales Representative.